Open Motives for support teams
Social customer service software your support team can share
Answer WhatsApp, Instagram, Messenger, Telegram, website chat, email and SMS from one shared inbox, with comments alongside. Shift-aware routing, SLA timers and an AI Employee for routine questions keep response times down without hiring for every new channel.
Sound familiar?
The problems we hear most
Messages scattered across apps
WhatsApp on one phone, Instagram on another, email somewhere else. Customers wait while agents hunt for the thread.
No fair way to share the load
Chats go to whoever spots them first, people off shift get pinged, and nobody can see who is overloaded.
The same questions, all day
Opening hours, delivery areas and order status take up time that tricky cases need.
How Open Motives helps
Everything support teams need, working together
One shared inbox
Every channel and comment in one feed, with one thread per customer, owners, priorities and saved views.
Learn more →Routing that respects shifts
Round-robin or fewest-open assignment to people on shift, with skills and language rules and a live workload board.
Learn more →SLA timers and CSAT
Countdowns on every conversation and customer satisfaction scores, so you can see how the team is doing.
Learn more →An AI Employee for routine chats
Answers from your knowledge base with sources, drafts for approval if you prefer, and hands off with a summary.
Learn more →Automations for the busywork
After-hours replies, escalation of unhappy customers and hand-off on request, built on a visual canvas.
Learn more →Order context beside the chat
Recent Shopify or WooCommerce orders, tags, lifecycle stage and past conversations in the side panel.
Learn more →Questions from support teams
Can a support team share one WhatsApp number?
Yes. Connect WhatsApp through the Cloud API or a QR code, and your whole team can work its conversations from the shared inbox, with routing and internal notes.
Does Open Motives support SLAs and CSAT?
Yes. Conversations show SLA countdowns, and CSAT scores show how customers rated their help.
Can AI answer support questions automatically?
Yes, if you choose. An AI Employee answers routine questions from your knowledge base and hands sensitive ones to a person. You decide whether it sends automatically or drafts for approval.
How much does it cost for a large support team?
Pro is $49 per workspace per month with unlimited team members, so the price doesn't change as the team grows.
Other solutions
Made for agencies, support teams, creators, small businesses, online stores.
Run your social media from one open workspace.
Start on the Free plan, connect your channels and invite your team when you're ready.
Free plan · No credit card · Billed per workspace