Open Motives for online stores
A social commerce inbox for online stores
See Shopify or WooCommerce orders beside every chat, know which ad started a conversation, and turn "price?" comments into private DMs automatically. One workspace for the customer conversations that drive sales.
Sound familiar?
The problems we hear most
Order questions without the order
"Where's my order?" means switching to your store admin, searching by name and copying details back.
Comments asking for the price
Shoppers comment "price?" on your posts and ads, and by the time someone replies they've moved on.
Ad spend you can't trace to chats
Click-to-message ads start conversations, but you can't tell which ads led to real customers.
How Open Motives helps
Everything online stores need, working together
Orders beside the chat
Recent Shopify or WooCommerce orders appear next to the conversation, with tags and past chats.
Learn more →Comment-to-DM flows
A comment containing "price" triggers a private reply with buttons, a lead tag and a note to your sales team.
Learn more →Click-to-message attribution
Chats from click-to-WhatsApp, Messenger and Instagram ads are tagged with the ad that started them.
Learn more →Lead Ads to contacts
Lead Ads submissions become contacts and can start a follow-up workflow straight away.
Learn more →AI answers for product questions
An AI Employee answers product and delivery questions from your knowledge base, and hands off when needed.
Learn more →Broadcasts and drip campaigns
Reach segments of your contacts with WhatsApp templates, broadcasts and drip campaigns.
Learn more →Questions from online stores
Does Open Motives integrate with Shopify and WooCommerce?
Yes. Recent Shopify or WooCommerce orders appear beside the chat, so your team can answer order questions without leaving the inbox.
Can I reply to "price" comments automatically?
Yes. A workflow can spot comments containing a keyword like "price" and send a private reply with buttons, within Meta's 7-day window.
Can I see which ad started a conversation?
Yes. Conversations started from click-to-WhatsApp, Messenger or Instagram ads are tagged with the ad.
Can I send WhatsApp broadcasts?
Yes. Use WhatsApp templates for broadcasts and drip campaigns to segments of your contacts.
Other solutions
Made for agencies, support teams, creators, small businesses, online stores.
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