Inbox
A social media shared inbox for every DM, comment and chat
Open Motives brings WhatsApp, Instagram, Messenger, Telegram, website chat, email and SMS into one social media shared inbox, next to your Facebook, Instagram, YouTube and TikTok comments. Every customer gets one thread, every conversation gets an owner, and your team can see who said what.
Highlights
All channels in one feed
DMs, emails, texts, website chats, comments, mentions and ad comments from every connected account, with one thread per customer.
Routing that respects shifts
Round-robin or fewest-open assignment, only to people on shift, with skills and language rules for the right match.
SLA countdowns
Every conversation shows how long is left to reply, and a live workload board shows who has capacity.
Copilot in the reply box
Suggest, rewrite, summarise or translate a reply in one click. Nothing is sent until you press Send.
Comment moderation rules
Hide spam, links, phone numbers or profanity automatically, test rules safely first and undo any hide from the log.
The customer beside the chat
Tags, lifecycle stage, consent, past conversations and recent Shopify or WooCommerce orders, all in the side panel.
Inbox
Every conversation in one place
Connect WhatsApp through the Cloud API or a QR code, plus Messenger, Instagram, Telegram, a website chat widget, shared email and SMS. Comments from Facebook, Instagram, YouTube and TikTok land in the same feed, including comments on your ad dark posts. Filter by channel, use saved views like Mine or VIP, and stop switching tabs.
- WhatsApp (Cloud API or QR), Messenger, Instagram and Telegram
- Website chat widget, shared email and SMS
- Facebook, Instagram, YouTube and TikTok comments
- Ad comments on dark posts
- Saved views, owners and priorities
Inbox
Get each chat to the right person
Assign conversations round-robin or to whoever has the fewest open, and only to teammates who are on shift. Skills and language rules send a question to someone who can answer it, and time off is respected. SLA timers and CSAT show how the team is doing, while internal notes with @mentions let you ask a colleague without the customer seeing.
- Round-robin or fewest-open assignment
- Shifts and time off
- Skills and language routing
- SLA timers, CSAT and a live workload board
- Internal notes with @mentions
Inbox
AI that helps, not guesses
The Copilot works inside the reply box. It can suggest a reply from your knowledge base, rewrite a draft in a friendlier tone, summarise a long thread or translate a message, but it only fills the box. Your teammate reads it and decides what goes out. When you want routine chats answered for you, hand them to an AI Employee.
- Suggest, rewrite, summarise and translate
- Saved replies for common answers
- Hand routine chats to an AI Employee
Inbox
Moderation and context without extra tools
Moderation rules hide spam, links, phone numbers or profanity in comments, and you can test a rule before it goes live. Every hide is logged, so you can undo it. Beside each chat you see the contact's tags, lifecycle stage, consent and recent orders from Shopify or WooCommerce, so a question like Hira's Riverside delivery can be answered without opening another app.
Works with
Shared Inbox: frequently asked questions
What is a social media shared inbox?
It is one place where your whole team reads and answers messages and comments from every social and messaging channel. In Open Motives each customer has one thread, with an owner, notes and history, so nobody answers twice and nothing gets missed.
Which channels does the Open Motives inbox support?
WhatsApp (Cloud API or QR), Messenger, Instagram, Telegram, a website chat widget, shared email and SMS for conversations, plus Facebook, Instagram, YouTube and TikTok comments and comments on ad dark posts.
Can I assign conversations automatically?
Yes. Use round-robin or fewest-open routing, limited to people who are on shift, with skills and language rules. SLA countdowns and a live workload board help you keep response times on track.
Will the AI send replies without my team checking?
Not from the Copilot. It suggests, rewrites, summarises or translates, but nothing is sent until a person presses Send. If you choose to set up an AI Employee, you decide whether it sends automatically or drafts for approval.
How much does the shared inbox cost?
The inbox is included on every plan. The Free plan covers 2 connected accounts and 2 team members, and Pro is $49 per workspace per month with unlimited team members, so you are never billed per seat.
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Learn more →Made for agencies, support teams, creators, small businesses, online stores.
Run your social media from one open workspace.
Start on the Free plan, connect your channels and invite your team when you're ready.
Free plan · No credit card · Billed per workspace