Website chat · Conversations
Website live chat that lands in your shared inbox
Add a chat widget to your website and answer visitors from the same inbox as your social channels. The AI Employee can answer routine questions from your FAQs, files and website, and hand anything tricky to a person.
What you can do with Website chat
One inbox for web and social
Website chats arrive beside WhatsApp, Instagram, email and SMS, so your team works one queue instead of another tab.
AI Employee trained on your site
Give it your FAQs, files and website. It answers with sources, and hands sensitive questions to a person with a summary.
Routing, SLAs and CSAT
Assign chats to people on shift, track SLA countdowns and collect satisfaction scores after each conversation.
After-hours and follow-ups
Send one away reply when you’re closed, and nudge visitors when a chat went unanswered.
Leads straight to your tools
Capture names and emails into Google Sheets or HubSpot, and alert your team in Slack or Microsoft Teams.
Use cases
How teams use Website chat in Open Motives
Allergy questions for a bakery
A visitor asks Kettle & Co. whether they have gluten-free cakes. The AI Employee answers from the allergens page of the menu and offers to reserve one.
Pre-sales chat for an online store
A shop routes product questions to sales and order questions to support, with recent orders shown beside the chat.
Enquiries for a consultancy
A small consultancy captures enquiries from its website chat, adds them to HubSpot and notifies the partner on duty in Slack.
Setup
Connect Website chat in minutes
No code needed. You can connect on the Free plan and invite your team later.
- 1Sign in at app.openmotives.com and choose your workspace.
- 2Add a channel and choose Website chat.
- 3Add the chat widget to your website using the snippet provided.
- 4Point the AI Employee at your FAQs, files and website if you want it to answer.
- 5Set routing rules and an after-hours reply.
Website chat questions
Can AI answer my website visitors?
Yes. The AI Employee answers routine questions from your knowledge base with sources, and either sends automatically or drafts for approval.
What happens when nobody is online?
An after-hours workflow sends one away reply per closed period, and the chat waits in the inbox for the next shift.
Can I see website chats alongside social DMs?
Yes. Website chats, WhatsApp, Messenger, Instagram, Telegram, email and SMS all come into one shared inbox.
Is there a free plan?
Yes. The Free plan needs no credit card and includes the whole product with 2 connected accounts, 3 workflows, 500 contacts and 2 team members. Pro is $49 per workspace a month, with a 14-day free trial.
Related channels
Made for agencies, support teams, creators, small businesses, online stores.
Run your social media from one open workspace.
Start on the Free plan, connect your channels and invite your team when you're ready.
Free plan · No credit card · Billed per workspace