Telegram · Conversations
A Telegram customer support inbox your whole team can share
Answer Telegram chats from the same shared inbox as WhatsApp, Instagram and email. Route conversations to the right person, track response times and let workflows and the AI Employee handle the routine.
What you can do with Telegram
Telegram in the shared inbox
Telegram conversations sit beside your other channels, one thread per customer, with owners, notes and @mentions.
Skills and language routing
Send chats to people on shift with the right skills or language, and watch the live workload board.
AI Employee
Answers routine questions from your FAQs, files and website with sources, and hands tricky chats to a person with an AI summary.
Translate in one click
Copilot translates incoming messages and your replies, so one team can support customers in several languages.
Workflows and templates
Welcome new contacts, run an FAQ bot, capture leads into Google Sheets or sync them to HubSpot.
Use cases
How teams use Telegram in Open Motives
Bulk orders at a bakery
Yusuf asks Kettle & Co. on Telegram for 20 cupcakes for Friday. The chat goes to the person handling catering, who confirms the order from the same inbox as everything else.
Multilingual support for a small app
A two-person software team uses language routing and one-click translation to answer Telegram users in several languages.
Lead capture for a tutor
A tutoring business uses the lead-capture template to ask for a name and subject, check the answers and add a row to Google Sheets.
Setup
Connect Telegram in minutes
No code needed. You can connect on the Free plan and invite your team later.
- 1Sign in at app.openmotives.com and choose your workspace.
- 2Add a channel and choose Telegram.
- 3Connect your Telegram bot following the on-screen steps (Telegram bots are created with @BotFather).
- 4Set routing rules, shifts and any welcome workflow.
Telegram questions
Can a team share one Telegram account for support?
Yes. Telegram chats come into a shared inbox where each conversation has an owner, so your team can split the work.
Can Open Motives message Telegram users first?
Telegram bots can only message people who have started a chat with them, so conversations begin when a customer messages you.
Can an AI answer Telegram questions?
Yes. The AI Employee answers from your knowledge base, sends automatically or drafts for approval, and hands off to a person when needed.
Is there a free plan?
Yes. The Free plan needs no credit card and includes the whole product with 2 connected accounts, 3 workflows, 500 contacts and 2 team members. Pro is $49 per workspace a month, with a 14-day free trial.
Related channels
Made for agencies, support teams, creators, small businesses, online stores.
Run your social media from one open workspace.
Start on the Free plan, connect your channels and invite your team when you're ready.
Free plan · No credit card · Billed per workspace