Email · Conversations
A shared email inbox that sits beside your social channels
Bring addresses like support@ or hello@ into the same shared inbox as your chats and DMs. Every email gets an owner, an SLA timer and the customer’s history, so nothing slips between tools.
What you can do with Email
Shared inbox with owners
Emails are assigned to one person, with priorities, saved views, internal notes and @mentions for questions to teammates.
One customer, every channel
See a customer’s emails, chats and DMs together, plus tags, lifecycle stage, consent and recent Shopify or WooCommerce orders.
SLA timers and CSAT
Countdowns show when each reply is due, and satisfaction scores show how conversations went.
Copilot for long threads
Summarise a long email thread, suggest a reply, rewrite it in a friendlier tone or translate it — then you decide what to send.
Escalation workflows
Route unhappy customers to a person based on sentiment, and send alerts to Slack, Microsoft Teams or a signed webhook.
Use cases
How teams use Email in Open Motives
Wholesale enquiries at a bakery
Kettle & Co.’s wholesale@ address goes to the person who handles café accounts, with an SLA so cafés hear back the same day.
Support for a small online store
A store answers order emails with the customer’s recent orders beside the thread, and uses saved replies for returns.
An agency’s client inbox
An agency gives each client a workspace, so client emails and social messages stay separate and each has its own SLA.
Setup
Connect Email in minutes
No code needed. You can connect on the Free plan and invite your team later.
- 1Sign in at app.openmotives.com and pick your workspace.
- 2Add a channel and choose Email.
- 3Connect the shared address you want to answer from, following the on-screen steps.
- 4Set routing rules, SLA targets and saved replies.
Email questions
What is a shared email inbox?
It’s one inbox for an address like support@ that the whole team works from, with each email assigned to an owner so nobody replies twice.
Can I see a customer’s emails and chats together?
Yes. Each customer has one thread across channels, so emails sit beside their WhatsApp, Messenger or Instagram messages.
Does every teammate need a paid seat?
No. Open Motives is billed per workspace, not per seat, and Pro includes unlimited team members.
Is there a free plan?
Yes. The Free plan needs no credit card and includes the whole product with 2 connected accounts, 3 workflows, 500 contacts and 2 team members. Pro is $49 per workspace a month, with a 14-day free trial.
Related channels
Made for agencies, support teams, creators, small businesses, online stores.
Run your social media from one open workspace.
Start on the Free plan, connect your channels and invite your team when you're ready.
Free plan · No credit card · Billed per workspace